Privacy Policy

VLM Visalia Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information such as name, email address, phone number, and mailing address
• Property information including address, photos, and details about masonry work needed
• Communication preferences and service requests
• Payment information when you engage our services
• Any other information you choose to provide when contacting us or using our services

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, and how you interact with our site.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our masonry services
• Respond to your inquiries and service requests
• Schedule appointments and consultations
• Provide estimates and project proposals
• Process payments and manage billing
• Send you important updates about your project
• Improve our website and customer experience
• Comply with legal obligations and protect our rights
• Send promotional materials only if you have opted in to receive them

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business, such as payment processors and scheduling tools
• With material suppliers when necessary to complete your project
• When required by law, such as in response to a subpoena or court order
• To protect our rights, property, or safety, or that of others
• With your consent or at your direction

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project records and customer information are typically retained for several years for warranty purposes, tax compliance, and business records. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we have about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Opt-out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails
• Do Not Track: Our website does not currently respond to Do Not Track signals

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of external sites.

9. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new Last Updated date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

VLM Visalia Masonry
807 W Oak Ave Ste C
Visalia, CA 93277
Phone: (559) 557-4112
Email: contact@visaliamasonry.com

We will respond to your inquiry within a reasonable timeframe.