Privacy Policy

1. Overview

VLM Visalia Masonry ("we," "us," or "our") operates the website at visaliamasonry.com (the "Site"). This Privacy Policy explains what information we collect when you use the Site, how we use it, and what choices you have. By using the Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

2. Information We Collect

a. Information You Provide Directly

When you fill out a contact or estimate request form on our Site, we collect the information you enter. This may include your name, phone number, email address, project address, and a description of the work you are inquiring about. We only collect what is needed to respond to your inquiry.

b. Information Collected Automatically

When you visit the Site, standard web server logs and analytics tools may automatically record certain technical data, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This data is collected in aggregate to help us understand how visitors use the Site. It is not linked to personally identifiable information.

c. Cookies

The Site may use cookies - small text files stored on your device - to improve functionality and collect analytics data. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Some features of the Site may not function correctly if cookies are disabled.

3. How We Use the Information

We use the information we collect to:

• Respond to estimate requests, questions, and inquiries you submit through the Site.
• Schedule on-site visits and follow up about your project.
• Improve the content, functionality, and user experience of the Site.
• Comply with applicable laws and protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Information

We do not sell or share your personal information except in the following limited circumstances:

• Service providers. We may share information with third-party vendors who help us operate the Site or run our business (for example, form processing tools or analytics providers). These vendors are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal requirements. We may disclose your information if required by law, court order, or government authority.
• Business transfers. If the business is sold or merged, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Third-Party Services

Our contact forms are processed by a third-party form provider. When you submit a form, your data is transmitted to and stored by that provider according to their own privacy policy. We also use third-party analytics tools that collect anonymized usage data. Links from our Site to external websites are not covered by this policy. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Retention

We retain information submitted through our contact forms for as long as necessary to respond to your inquiry, fulfill the requested service, and maintain business records as required by law. When information is no longer needed, we dispose of it in a secure manner. You may request deletion of your information at any time by contacting us at the email address listed below.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to certain legal exceptions.
• Opt out of receiving marketing communications from us.

To exercise any of these rights, contact us at contact@visaliamasonry.com. We will respond within a reasonable time and in accordance with applicable law.

8. Security

We take reasonable measures to protect the information submitted through our Site from unauthorized access, disclosure, or loss. However, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.

9. Children

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at: