Terms of Service

1. Acceptance of Terms

By accessing and using the VLM Visalia Masonry website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Provided

VLM Visalia Masonry provides professional masonry services including but not limited to brick repair, chimney repair, tuckpointing, retaining walls, patios, stone veneer installation, and related masonry work. All services are provided in accordance with applicable building codes and industry standards. Service descriptions on our website are for general information purposes and may vary based on specific project requirements.

3. Estimates and Pricing

Estimates provided by VLM Visalia Masonry are based on visual inspection and information provided by the client. While we strive for accuracy, actual costs may vary if unforeseen conditions are discovered during work. Any changes to the scope of work or pricing will be communicated and approved by the client before proceeding. Estimates are valid for 30 days from the date of issue unless otherwise specified.

4. Payment Terms

Payment terms will be outlined in your project contract. We typically require a deposit before beginning work, with the balance due upon completion. We accept various forms of payment as specified in your contract. Failure to pay according to agreed terms may result in a lien being placed on your property as permitted by California law. All prices are in U.S. dollars.

5. Project Timelines

We provide estimated project timelines based on normal working conditions. Actual completion dates may be affected by weather, material availability, unforeseen site conditions, or other factors beyond our control. We will communicate any delays promptly and work diligently to complete your project as quickly as possible while maintaining our quality standards.

6. Client Responsibilities

Clients are responsible for providing accurate information about their property and any known issues. You must provide clear access to work areas and ensure pets and children are kept away from active work zones. You are responsible for obtaining any necessary HOA approvals before work begins. Any damage to underground utilities not properly marked by appropriate agencies is not the responsibility of VLM Visalia Masonry.

7. Warranty

We stand behind our workmanship and provide warranties as specified in your project contract. Warranties cover defects in our workmanship but do not cover damage from accidents, misuse, normal wear and tear, or acts of nature. Material warranties are provided by manufacturers and are subject to their terms and conditions. To maintain warranty coverage, you must follow any maintenance recommendations we provide.

8. Limitation of Liability

VLM Visalia Masonry maintains appropriate insurance coverage for our operations. Our liability is limited to the contract price of the specific services provided. We are not responsible for consequential or incidental damages. In the event of a dispute, our maximum liability shall not exceed the amount paid for the services in question.

9. Permits and Regulations

When required, we will obtain necessary building permits for your project. Permit costs will be included in your estimate. We comply with all applicable local, state, and federal regulations. If work is required to bring existing structures up to current code, this will be discussed and must be approved before proceeding.

10. Cancellation Policy

If you need to cancel or postpone a scheduled project, please notify us as soon as possible. Cancellations made after materials have been ordered or work has begun may be subject to fees to cover costs already incurred. Specific cancellation terms will be outlined in your project contract.

11. Website Use

Our website is provided for informational purposes. While we strive to keep information accurate and current, we make no guarantees about the completeness or accuracy of website content. You may not use our website content for commercial purposes without written permission. All images, text, and logos are property of VLM Visalia Masonry or used with permission.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Dispute Resolution

We are committed to resolving any concerns or disputes amicably. If you have an issue with our services, please contact us directly so we can work toward a solution. Any disputes that cannot be resolved through direct communication shall be subject to binding arbitration in Tulare County, California, in accordance with California law.

14. Governing Law

These Terms of Service are governed by the laws of the State of California. Any legal action related to these terms or our services must be brought in the appropriate courts of Tulare County, California.

15. Contact Information

If you have questions about these Terms of Service, please contact us at:

VLM Visalia Masonry
807 W Oak Ave Ste C
Visalia, CA 93277
Phone: (559) 557-4112
Email: contact@visaliamasonry.com